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NEW CUSTOMERS • 10% OFF FIRST ORDER use coupon code "NEWCUSTOMER" at checkout (online orders only)
NEW CUSTOMERS • 10% OFF FIRST ORDER use coupon code "NEWCUSTOMER" at checkout (online orders only)

Shipping & Returns

FREE SHIPPING on ALL ORDERS Over $49.00*

 

This shipping option is available to all customers who are in a regular location (no remote areas) and will receive tracking information and email notifications once shipped.

 

On average, your order will be shipped the next business day with an estimated delivery of 1-5 business days.

  • 1-2 Day to Montreal & Vancouver.
  • 2-3 Day to Toronto. & Calgary.
  • 4-5 Day to Yukon, North West & Newfoundland.

*Estimation time of delivery, some delivery can take longer.

⚠️REMOTE LOCATIONS⚠️ may be subject to additional shipping fees after ordering. As of July 2021, we have a Flat Rate fee of $14.95 to cover the cost of Shipping. If you are deemed a remote location that requires a higher fee than that to cover the cost of shipping, we will contact you via email to advise any additional Canada Post Shipping Charge on top of the $9.95.


 

Remote Areas

  • Due to the high cost of shipping we are unable to offer any Free Shipping promotions to Remote Areas. Remote Areas will see a $14.95 Remote Area Shipping Cost during checkout.

 

Shipping Notes

  • Effective July 9th, 2021, we have revamped our entire Shipping Policy. During this time, we've scrapped our $9.95 Flat Rate shipping and instead introduced FREE SHIPPING on MOST orders over $49.00. Our $9.95 Flat Rate Shipping WILL STILL APPLY for orders UNDER $49.00 (before taxes).

 

  • We have also introduced Remote Area Rates. In selected areas that have been deemed by Canada Post as "Remote Areas", we've introduced new shipping rates ranging from $9.95 to $19.95. Please note we do not make a profit on shipping and these costs are strictly charged to cover the high cost of shipping to remote areas across Canada.

 

  • In order to offer you the fastest shipping possible while considering cost, your order may be shipped by any of the following couriers: Canada Post, UPS, Fedex, or Canpar.

 

  • Although rare, your order may arrive in multiple shipments due to but not limited to: a portion of your order still in transit from manufacturer; item(s) shipped from multiple warehouses; purchased product out of stock at main warehouse. If you have not received your full order, and did not receive a notification from us regarding this, please contact us for confirmation.

 

Need to make a return? Free Return Shipping on all orders!

That's right! If you are unhappy with your purchase for any reason, we will provide a free prepaid shipping label to print off yourself or we can mail to you in order to return your purchase for a full refund. Part of our Risk Free Shopping, 100% Satisfaction Guarantee.

Product Warranty
Ink/Toner/Drum Units:

  • Moustache® Brand = 2 Year Warranty
  • Economical = 30 Days to 1 Year Warranty (depending on model)
  • Brand Name (OEM) = 30 Days Warranty

Office Supplies:

  • NO RETURN

Cables/Adapters:

  • PrimeCables® Brand = Limited LIFETIME Warranty
  • Other Brands = 30 Days


Computer Systems & Technology:

  • All products in this category offer a 30 Day Warranty.


Terms & Conditions:
ALL Returns MUST be approved by us BEFORE shipment back to our warehouse. Although rare, we reserve the right to charge a small restocking fee upon our discretion. Products must be in sellable condition and honest condition must be advised to us before requesting a Return.

OEM Cartridges must contact the respective manufacturer for assistance.

To request a return please contact us.

 

Back-ordered Items

In rare occurances, an item listed as "IN STOCK" on our website, may be out of stock due to: Manufacturer shortage, shipping delays to our warehouse from supplier, website error, or other reasons.

In the event this occurs, we will contact you immediately notifying you of when the product is expected to arrive to our distribution warehouse and/or when we can ship it out to you as soon as possible.